Question 1

How do I place an order?

Accepted Answer

Browse our arrangements or characters, pick the one you love, choose the delivery date, and check out. You can pay by card (including Apple Pay and Google Pay), Cash App Pay, Klarna, Amazon Pay, or Zelle. You'll get a confirmation email the moment your order is placed.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver throughout the Miami metro area and Southwest Florida (Cape Coral, Fort Myers, and surrounding cities). Standard delivery reaches roughly 30 miles from our Miami shop and 40 miles from our SWFL shop. If you're outside our standard zone, call us at (786) 822-9164 — we can sometimes arrange a special delivery.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, Cash App Pay, Klarna (buy-now-pay-later in installments), Amazon Pay, and Zelle. All card payments are processed securely through Stripe.

Question 4

Can I include a personal card or message?

Accepted Answer

Yes — every order has a free card message field at checkout. Write whatever you'd like and we'll handwrite or print it neatly and attach it to the arrangement. Messages can be in English, Spanish, or both.

Question 5

How do holiday pre-orders work?

Accepted Answer

For peak holidays — Mother's Day, Valentine's Day, etc. — we open pre-orders weeks in advance. You pay in full to reserve your delivery date, and we deliver during the holiday's published window. Pre-ordering is the only way to guarantee specific arrangements and time slots on those days.

Question 6

How do I check the status of my order?

Accepted Answer

Your order confirmation email contains a link to your order page where you can see the current status — preparing, out for delivery, delivered. We also send updates by email as the status changes.

Question 7

Will my arrangement look exactly like the photo?

Accepted Answer

Each arrangement is hand-designed, so small variations are part of the craft — your bouquet will match the size, palette, and overall composition of the photo, but individual stems may vary based on what's freshest that day. We never substitute with anything cheaper or smaller.

Question 8

Do I need to create an account to order?

Accepted Answer

No. You can check out as a guest in under a minute. Creating an account is optional and just makes it easier to track future orders and reorder favorites.

Question 9

Do you offer same-day delivery?

Accepted Answer

Yes, when slots are available. Same-day availability depends on the time you order, the recipient's address, and how busy the day is — the available delivery windows show up in real time at checkout. For peak holidays we strongly recommend ordering 1–3 days in advance.

Question 10

When will I be charged?

Accepted Answer

By default, your card is charged at the moment you confirm the order — that secures your delivery slot and lets us start sourcing fresh flowers. For some pre-orders we may authorize the card and capture the charge at delivery; either way, the timing is shown clearly on the confirmation page.

Question 11

Can I send an arrangement anonymously?

Accepted Answer

Yes — leave the card message blank or sign it however you like. We won't share the sender's name with the recipient unless you put it on the card. If the recipient asks our driver, we'll politely say it's a surprise from a friend.

Question 12

When will my holiday order be delivered?

Accepted Answer

Each holiday edition has its own delivery window — for example, our Mother's Day 2026 catalog ships only on May 9, 10 and 11. The dates and time options for your order are shown at checkout and on your confirmation.

Question 13

How do you use my personal information?

Accepted Answer

We use it only to process and deliver your order, and to keep you informed about it. We don't sell your data, and we don't share it with marketers. Full details are in our privacy policy at /privacy.

Question 14

How long will the flowers last?

Accepted Answer

With basic care — fresh water every 1–2 days, a clean vase, and away from direct sun and heat — most arrangements stay beautiful for 5 to 10 days. Hardier varieties like alstroemeria and chrysanthemums often last even longer.

Question 15

Is there a minimum order amount?

Accepted Answer

There's no minimum order, but pricing is per arrangement and includes delivery within our standard zones. Final delivery fee depends on the recipient's address and is shown at checkout before you confirm.

Question 16

What time will my order arrive?

Accepted Answer

You'll pick a delivery window at checkout (typically a 2–4 hour block). On the day of delivery you'll get a confirmation when your order is on its way and another when it has been delivered. If you need a more specific time, mention it in the order notes and we'll do our best.

Question 17

What is your refund policy?

Accepted Answer

Refunds are reviewed on a case-by-case basis. If something is genuinely wrong with your arrangement, reach out within 24 hours of delivery with a photo and we'll make it right — replacement, partial credit, or refund depending on the situation. The full policy lives at /refund-policy.

Question 18

What if I entered the wrong address or recipient info?

Accepted Answer

Call or text us at (786) 822-9164 right away. If we haven't dispatched the order yet, we can update the address at no charge. After dispatch, a redelivery fee may apply depending on how far the new address is.

Question 19

What if a specific flower isn't available for a holiday?

Accepted Answer

We design with seasonal availability in mind, but for major holidays demand can outpace certain stems. If we need to substitute, we always use flowers of equal or greater value and stay true to the arrangement's color palette and style. We'll reach out before substituting anything significant.

Question 20

Do you handle corporate accounts or event flowers?

Accepted Answer

Yes. For weddings, corporate gifting, recurring office arrangements, or large events, contact us at (786) 822-9164 — we'll put together a custom plan and pricing for you.

Question 21

Can I edit or cancel my order after placing it?

Accepted Answer

Yes, as long as we haven't started preparing it. Reach out as soon as possible at (786) 822-9164 — for same-day or next-day deliveries, time is short, so the earlier you call the better. See our refund policy for details on changes after the deadline.

Question 22

What happens if the recipient isn't home?

Accepted Answer

Our driver will try to leave the arrangement in a safe, shaded spot (porch, building lobby, with a doorman or neighbor) and send a delivery photo. If we can't leave it safely, we'll contact you and the recipient to coordinate. Add any building access info — gate codes, suite numbers, hospital floor — in the order notes to avoid delays.

Question 23

Is my payment information secure?

Accepted Answer

Yes. We never see or store your full card number — payments are handled directly by Stripe, a PCI-DSS Level 1 certified processor used by millions of businesses. The card field on our checkout is rendered inside Stripe's secure iframe, not on our servers.

Question 24

What are the character add-ons?

Accepted Answer

Characters are plush companions you can add to any arrangement at checkout — bears, bunnies, themed characters for kids, and seasonal options for holidays. They're priced separately and shown alongside the arrangement.

Question 25

What are your hours?

Accepted Answer

Our online shop accepts orders 24/7. Delivery and pickup windows depend on the day — available slots are shown live at checkout. For phone support, reach us at (786) 822-9164 during business hours.

Question 26

How much does delivery cost?

Accepted Answer

Delivery within our core zones is included or kept low. For addresses farther from the shop, an additional distance fee may apply — the exact amount is calculated from the recipient's address and shown at checkout before you confirm.

Question 27

How does paying with Klarna work?

Accepted Answer

Klarna lets you split the order into smaller installments — typically 4 interest-free payments every two weeks. You'll see the available plans inside the Klarna option at checkout. Approval is instant and your delivery is reserved as soon as Klarna confirms.

Question 28

Can I pick up my order instead of having it delivered?

Accepted Answer

Yes — at checkout you can choose pickup from our Miami or SWFL location instead of delivery. We'll send a notification when your order is ready and you can pick it up during the available window.

Question 29

Can I use a discount or promo code?

Accepted Answer

Yes — there's a coupon code field at checkout. Enter the code and the discount applies instantly. Some codes have a minimum subtotal or only apply to specific holidays — those rules are shown when you enter the code.

Frequently asked questions

General

Placing an order

Delivery & pickup

Payment & refunds

Recipients & messages

Holidays & pre-orders

Account & privacy